Concierge & Workplace experience services

Client

Global leader in designing and delivering employee concierge & workplace experience services.

Context / Objectives

The business is located in 5 countries: United States, France, United Kingdom, Netherlands and Sweden. 

The company is a small business unit within a large French listed Group which has not grown at the pace expected. Today the business is facing the following challenges:

• How to create a global and harmonized offer?
• How to grow in market with different level of maturity? go-to-market?
• How to mutualize resources to gain efficiency and profitability?
• How to better share best practices within the network?
• How to develop long-term client relationship?
• how to create a common culture within the different country teams when there is no hierarchical relationship?...

...and at last but not least: how to prioritize the different items listed above?

Mission

Organise a feedback session to share our consultant experience in creating an international network of agency. 

Results

Definition of a set of high level recommendations and processes improvement to implement in order to create a unified and more collaborating network responding to their challenges. These recommendations were articulated around 7 areas: people management, service offering, client management, client acquisition, performance management, market positioning and network communication.